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Frequently Asked Questions
Do I need a remote assistant?
If administrative tasks are taking time and energy away from your clinical work, a remote assistant can help. I manage the organisational and operational side of your practice so you can focus on your clients, maintain your wellbeing, and work more efficiently. You don’t need to be overwhelmed to benefit from support sometimes having the right structure in place early makes everything run smoother.
Are you insured?
I do have Professional Indemnity insurance coverage and also Cyber and Data insurance coverage.
How do you ensure client confidentiality?
I take client confidentiality very seriously and have strict policies (read my privacy policy) in place to protect my clients' privacy. All personal information and sensitive data are stored securely and only accessed on a need-to-know basis.
What are your working hours?
My current working hours are:
Weekdays (Monday - Friday): 6am - 8am / 6pm - 9pm
Weekends from 9am - 6pm
Do you log your time?
Can you assist with personal administrative services?
I do offer a tailored service packages which could include personal administrative services, this is reviewed on a case by case basis. Please do contact me to discuss further.
Included with my invoice is a detailed time log showing all administrative services provided. Any unused hours can be rolled over to the next month.
Are you ICO registered?
Yes, I am ICO registered.
When do I pay my invoice?
Invoice cycles run from the 1st of each month until the last working day of the month, unless stated otherwise. Payment is due within 7 working days of the invoice being sent.
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In the event that payment is not received by this deadline, your contract will be temporarily frozen for one week. During this freeze period, services will be temporarily suspended until payment is made. If payment is not received within the specified timeframe, your contract will be subject to termination.
Are you insured?
Why should I hire you?
With over seven years of dedicated experience in clinical administration for mental health services, and more than eight years in office and practice management, I bring a depth of knowledge and organisational expertise to every aspect of my work. By partnering with me, you are entrusting your practice to someone who understands the clinical environment, the emotional demands of the work, and the importance of efficient, confidential, and compassionate support.
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I currently work at the Nightingale Hospital, where I oversee outpatient therapy referrals. This includes triaging enquiries, identifying suitable therapists based on clinical need and supporting new clinicians through onboarding. My role requires sensitivity, professional judgment, and the ability to maintain clarity and calm within fast-paced environments.
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Previously, at Moving Minds, I led and supported a team of clinical administrators while managing the clinical governance systems for over 4,000 clinicians. I introduced new processes, improved workflows, and ensured high standards of operational efficiency, confidentiality, and record accuracy.
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These experiences have shaped my approach: thoughtful, organised, flexible, and attuned to the realities of therapeutic work. I don’t just manage tasks, I create structure that supports your clinical presence and the wellbeing of both you and your clients.